Terms & Conditions

Age of Consent

By purchasing products from softytop.co.uk you declare that you are 18 years of age or above or have the legal right to possess adult products in your area or community. If it is discovered that you are not of the legal age to purchase from the website, Softytop.co.uk is not obliged to accept your order.

Contract Formation

Orders made through Softytop.co.uk are subject to acceptance and availability. Softytop.co.uk may choose at any time to cancel your order. No contract will officially exist between yourself and Softytop.co.uk until your parcel has been despatched.

Softytop.co.uk   provide a secure checkout for the encrypted delivery of sensitive customer information such as contact and credit card details. 

Data Protection

Softytop.co.uk is compliant with the Data Protection Act. Your details will not be passed on to any third party.

Privacy Policy

We use cookies and other technologies only where required for our shopping technology to work. Your personal information will never be stored in any cookies generated by our systems.

Price Checker

Softytop.co.uk is happy to price match products found cheaper on alternative sites under the following conditions.

– The cheaper product is in stock & available for immediate dispatch.

– The alternative web site is not an auction site.

– The cheaper product is not listed as a sale or promotion item.

– The cheaper product is being sold on a UK based web site.

Discount Offers & Voucher Codes

Softytop.co.uk has the right to end offers at any time. In the instance that a customer has two or more discount codes they should use the code for the greater amount as discount offers and voucher codes cannot be added together.


All goods sold through this site are sold as ‘novelty goods.’ softytop will not be held responsible for any injury caused by improper use.

Goods or packaging of goods may differ slightly to those displayed on the website.

Softytop.co.uk cannot be held responsible for errors or interruption on the website.

Right to cancel

All customers have the right to cancel their orders under the Distance Selling Regulations which gives consumers extra protection when buying online. Specific legislation here that applies is regulation 8 of The Distance Selling Regulations.

You have the right to cancel the purchase of goods without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract. 

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

Any refund will be made by the same route as the payment was made.



Softytop.co.uk accepts unwanted items for refund or exchange for up to 30 days.  All we ask is that these products are unopened, unused or unworn as appropriate.

Faulty items will be replaced or exchanged up to 21 days after purchase, unless otherwise stated in the product specification.

In all cases you will need to complete the returns form to tell us the details of your return and be issued with a returns number. You can then post the item back to us at the supplied address. Please don’t forget to fill in and include the return slip in your parcel. This will ensure your return is processed as efficiently as possible.  

Please ensure you get a free certificate of posting from the Post Office upon dispatch and keep this in a safe place. We cannot accept responsibility for any items returned without a certificate of posting.

Should your unwanted item be returned to us in an unsanitary, opened or used condition, we will have no choice but to decline your refund and return the item to you.

Lingerie, latex clothing and consumables are exempt from your right to return once they have been opened, used or worn. This includes, but is not limited to:

  • Lubricant
  • Massage Oils
  • Condoms
  • Room Aromas
  • Balms
  • Creams
  • Hosiery (including body stockings, stockings and tights)
  • Latex lingerie and clothing

Retail Stores

The above returns policy is only valid for purchases made through the Softytop.co.uk website and do not necessarily apply to purchases made in our retail stores. Please contact your local Adult store if you require more information.

Gift Vouchers

will be valid for 12 months from date of issue. Can be used either online or in store ONLY against any purchase. Can only be issued to a maximum of £25.

Acceptance of Terms & Conditions

Use of this site constitutes your acceptance of these terms and conditions, which take effect on the date of which you first use the site. These Terms and Conditions do not affect your statutory rights.